Your satisfaction is very important to us and that is why used patterns are counted to verify that patterns are complete. Pattern pieces are, in our opinion, in good usable condition. When detected, we will indicate if a piece is torn or missing. We do not unfold factory folded patterns as it is almost impossible to get them folded back properly. We are serious about service and want to do our best - if we have made a gross misrepresentation in our description, please return the pattern by first class mail within seven days for a full refund. We are accessible and easy to do business with.